Secure Your Service Desk: ServiceNow CLEAR Identity Verification

IdRamp partners with ServiceNow and CLEAR to deliver frictionless identity verification (IDV) for your service desk workflows, strengthening security while maintaining a seamless user experience.

As cyber attacks targeting IT help desks grow more sophisticated, organizations face unprecedented security risks. Recent alerts from the US Health Cybersecurity Coordination Center reveal an alarming trend: attackers increasingly exploit help desk vulnerabilities to gain unauthorized system access and orchestrate devastating attacks.

The recent MGM Resorts cyberattack illustrates the severe consequences of compromised service desk security. Attackers manipulated help desk employees into resetting passwords and MFA codes, resulting in disrupted casino operations, compromised financial data, hotel guests locked out of rooms and significant financial losses.

Protect your organization with CLEAR IDV ServiceNow workflows. This automated solution prevents social engineering attacks while saving valuable time and resources through streamlined verification.

Service Desk ID Verification With CLEAR

Verify User Identity
Deploy advanced biometrics, liveness detection, and document proofing to enforce high-fidelity identity verification for service desk users. Stop social engineering attacks, account takeovers, and fraud before they enter your system.

Accelerate Agent Performance
Enable automated self-verification workflows that validate users without agent intervention. Remove complexity and pressure from agents, allowing them to focus on delivering exceptional customer service.

Customize Your Workflows
Integrate identity verification into any incident or request workflow. Configure triggers and automation logic to align with your specific business objectives.

Create Seamless Experiences
Deliver fast, frictionless verification that’s easy to manage and reuse across your organization.

Deploy with Confidence
Implement our ServiceNow-certified identity verification solution quickly and reliably within your IT Service Management (ITSM) ecosystem.